Frequently Asked Questions

Here’s are some frequently asked questions about the Weave electric scooters.

TOP QUESTIONS

Where is Weave located?

Weave electric scooters are based in Bristol U.K.

What do I do if I have a problem with my Weave electric scooter?

If you’re unfortunate to have a fault or having trouble with your Weave electric scooter please contact us by email at: support@weaveelectric.com with your name address and order number with a brief description of the issue. One of our customers service team will get back to you within 48 hours to resolve your issue.

What age do I need to be to ride a Weave adult electric scooter?

To ride an adult electric scooter we do recommend that all riders are at least 16 years of age.

Can you ride the Weave electric scooter in the rain?

The simple answer is yes you can ride the Weave electric scooter in the rain. To verify this all you need to do is watch the Weave water protection demonstration in our video.

Weave electric scooters repairs and service?

Your Weave electric scooter may need some maintenance from time to time. Please contact our customer service team for help.

Charging your Weave electric scooter?

All our electric scooters are provided with charging units which turn off when fully charged.

What is the Weave mileage range?

21 miles / 35 km. Based on factory testing with a 75kg / 12st rider, on a reasonably flat and stable surface.

With maximum climbing range with out loss of power of 20 degrees incline.

How do I pay for my Weave electric scooter?

Weave electric scooters accept most major credit-debit cards. If you are having trouble with please contact us on 0117 2510 311

Can I spread the cost?

We offer easy ways to pay over 3 months. No interest. No fees.

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ORDER QUESTIONS

Where do you deliver and how?

At present Weave electric scooters are delivered throughout the UK and Ireland. All delivered by courier with secure tracking facility for you to monitor delivery. Every Weave electric scooter has to be signed for.

PRODUCT RETURN QUESTIONS

I wish to cancel my Weave order?

If you wish to cancel your Weave order, please contact the customer service team immediately at: support@weaveelectric.com

If you’re order is in transit to you or you have received your Weave products a returns form is required to process the return, one of our customer service team will help organise the complete process.

Faulty or damaged Weave electric scooter

If your Weave electric scooter arrived damaged or faulty you have 14 days on delivery receipt to notify our customers support team will asses to arrange repair, replacement or refund, which can be done by you contacting: support@weaveelectric.com

If you just changed your mind at Weave we are proud to have a 14 day satisfaction return policy in place for this. Please note all products on return has to be as ‘new’ in original packaging.

Weave electric scooters warranty?

Our Weave electric scooter are covered by a 12 month manufacturers warranty. Wear and tear or damage caused by misuse is not covered.