If you wish to cancel your Weave order, please contact the customer service team immediately at:

If you’re order is in transit to you or you have received your Weave products a returns form is required to process the return, one of our customer service team will help organise the complete process.

Faulty or damaged Weave electric bike

If your Weave electric bike arrived damaged or faulty you have 7 days on delivery receipt to notify our customers support team will asses to arrange repair, replacement or refund, which can be done by you contacting:

If you just changed your mind at Weave we are proud to have a 7 day satisfaction return policy in place for this. Please note all products on return has to be as ‘new’ in original packaging.

Returns: UK mainland returns are free of charge. Any returns from the following regions are the responsibility of the purchaser/customer, UK Post Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands, Scottish Highlands & Islands.